Platform Operator Agreement
This agreement covers how hotel partners use HotelsBidding to receive bids, respond to travelers, honour confirmed stays, and receive payouts. Accepting it during onboarding is required before going live.
Your responsibilities
You must keep property details, photos, room inventory, rates, and closed dates accurate. You must respond to bid requests in good faith within the response windows shown in the Hotel Console or Hotel Operator App.
Accepted bids and confirmed bookings create an obligation to honour the stay terms presented to the traveler, including dates, occupancy, and cancellation rules you configured.
Bidding & negotiation
HotelsBidding never accepts or rejects bids on your behalf unless you enable explicit automation in Bidding Preferences. Counter offers must be fulfilable. You may pause bidding for specific dates when inventory cannot be sold.
Payments to hotels
Until Stripe Connect (or another automated bank transfer method) is enabled for your property, hotel payouts are processed manually by HotelsBidding operations according to the Manual Hotel Payout process: traveler payment is collected by the platform, commission is deducted, and the net hotel amount is remitted to the bank details you provide after the configured hold period (default seven days for HotelsBidding, subject to dispute holds).
Do not market or assume instant automatic bank deposits until Connect onboarding is complete for your hotel.
Compliance & content
You are responsible for local licensing, tax registration, and lawful operation of your property. Listing content must not be misleading. HotelsBidding may suspend receiving bids if fraud, safety, or policy issues are suspected.
Term & termination
Either party may stop marketplace participation. Open bookings must still be honoured. Surviving obligations include payment settlement, confidentiality of guest data, and resolution of open disputes.